Our Refund Policy
Applicable to any purchase made on www.boostinghero.com
- Any order that hasn't been started on qualifies for a full refund as long as the request was made before we start working on the order. The refund may exclude payment processing fees.
- Orders that have been started and are part-way through completion are still eligible for a partial refund where the refund amount will correspond to how much progress we have already made on the order (Eg. order 70% completed, refund amount 30% of original payment).
- For all placement orders where we fail to achieve the promised win-rate and finish lower than where the account ended in the previous season, we will send a full and unconditional refund. For example, our guarantee for Master placements is 80%. If we only win 3 games and end in 3612, we will not send a refund. If we win 3 games and end in 3450, we will refund the order in full. This guarantee is only applicable to purchases of the full piloted 5 placement games.
- Refunds will be done using the same payment method that was initially used to make the purchase, or refunded as store credit for future use.
- We may also ask customers to convert their in-progress orders to a different product or service at times, in the form of changing coaches or changing duo queue orders to solo/piloted.
- For any case that’s not listed here, we also do refunds on a case-by-case basis, so customers are always free to send us an enquiry for refund regarding any order.
- All refunded payments will not include a ~5% fee that payment processor charges for each transaction. This clause only applies to customer requested refunds. Not applicable to duplicate transactions, account bans, misc.